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Contact information
Address

2 Nakauchi Mori Kumiyama-cho Kuze-gun Kyoto 613-0024 Japan

Email

support@ihm.jp

Phone

+81-75-633-1112

Shipment

Frequently asked questions

Shipment

If the vehicle is in before the customs clearance, it is possible to change the destination. Cost of such action varies depending on the shipment progress. Please consult with us if you need to do so.

After we send you documents, we will email you the tracking number of these documents. You may use the tracking number to track the documents sent to you.

IHM Trade checks the Bill of Lading contents to confirm, if your purchased vehicle has been shipped to you or not. The B/L is a document issued by the shipping company, where the shipping company certifies the shipment, final destination and details of the vehicle.

IHM Trade will make sure that the purchased vehicle is shipped to your final port. The shipper in charge, will send you all standard documents required to release the product from your port including the Bill of Lading. After the vehicle reaches your port, it is your responsibility to receive the vehicle at your port and perform necessary procedures. With the documents provided by IHM Trade, yourself or any clearing and forwarding agent appointed by you, will be able to release the product at your port.

Shipping schedules may change due to unavoidable reasons like weather, routing of ships, etc. We are always communicating with shipping companies, to make your purchased vehicle reach you in the shortest possible time.

You will receive Two(2) original B/Ls, 1 original export certificate of the product, 1 original inspection certificate (if any).

Generally, your documents will reach you before the vehicle. Please track the documents through the tracking number we sent you. If you cannot track the document or if you are worried, please contact us.

You may contact authorities in your port to suggest you some clearing agents or forwarding agents.

The shipping duration depends on your port, schedule and frequency of vessels, weather, etc. Normally it takes 1-6 weeks from Japanese port to your port.
The following is the approximate duration of major shipping destination for your reference.

South East Asia & Pacific Region: It takes about 1 week from Japanese port to your port.  
Middle East: It takes about 4 weeks from Japanese port to your port.
Africa: It takes about 3-5 weeks from Japanese port to your port.
South America: It takes about 4 weeks from Japanese ports to your port.
Caribbean: It takes 3-5 weeks from Japanese port to your port.
Caucasus: It takes 6 weeks from Japanese port to your port.

Please contact your shipping company or forwarding agent for precise shipping duration.